Refund Policy

1. Introduction

At Microstruct LLC (“Microstruct,” “we,” “us,” or “our”), we are committed to ensuring customer satisfaction with our software solutions for structural engineering professionals. This Refund Policy outlines the circumstances under which refunds may be granted and the procedures for requesting them. By purchasing or subscribing to our services, you (“User,” “you,” or “your”) agree to this Refund Policy.

2. Eligibility for Refunds

2.1 Software Purchases

For one-time software license purchases, we offer a **30-day money-back guarantee** from the date of purchase, provided that you have not violated any terms of our End User License Agreement (EULA) or Terms of Service.

2.2 Subscription Services

For monthly or annual subscription services, you may request a refund within **14 days** of the initial subscription date. Refunds are not available for renewal payments.

3. Non-Refundable Situations

Refunds will not be granted in the following circumstances:

Violation of Terms: If you have breached our Terms of Service or EULA.
After Trial Periods: If a free trial was offered and the refund request is made after the trial period has ended.
Third-Party Purchases: Purchases made through unauthorized resellers or third-party vendors.
Partial Use: If you have used the software partially and request a refund beyond the eligible period.

4. Refund Request Procedure

4.1 Submission

To request a refund, please contact our Customer Support team via:

Email: billing@microstruct.com
Phone: +1 (737) 379-2639
Address: 5900 Balcones Drive #10904, Austin, TX 78731, USA

Include the following information in your request:

Full name
Contact information
Purchase date
Order or invoice number
Reason for the refund request

4.2 Processing Time

We aim to process all refund requests within **10 business days** of receiving all necessary information.

5. Refund Method

Refunds will be issued to the original method of payment used at the time of purchase. Please note that it may take additional time for the refund to appear on your statement, depending on your financial institution’s policies.

6. Software Deactivation

Upon approval of your refund, you are required to:

Uninstall the software from all devices.
Cease any and all use of the software and associated services.
Destroy any copies of the software in your possession.

7. Amendments to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically to stay informed about our refund practices.

8. Legal Rights

This Refund Policy does not limit any legal rights you may have under the laws of United States or the State of Texas. For more information about your rights, please consult the Consumer Protection Act, 2002 (United States) and the Competition Act (United States).

9. Contact Information

If you have any questions or concerns about this Refund Policy, please contact us:

Microstruct Inc.
Email: info@microstruct.com
Phone: +1 (737) 379-2639
Address: 5900 Balcones Drive #10904, Austin, TX 78731, USA